Invisible helps a travel company scale customer support.

Invisible's customer support team surges to 3x the capacity within weeks.

The Company

The entertainment company helps brands share epic experiences - like backstage passes or new night clubs - with millennials through a members only event marketplace. The challenge? Extreme changes in seasonal demand (not even including the volatility in demand after COVID). The BPOs the company had worked with couldn't support the desired brand experience, or meet the team's need for flexibility.

The Uses

Invisible contributes to a world-class customer support experience while providing the client an extreme surge capacity.

Invisible's team includes 25 FTEs with surge capacity to reach 90 in busy seasons with just 3 weeks' notice. Invisible manages inbound calls, emails, and chats with a level of quality nearly indistinguishable from the internal team.

The Value

Invisible enables the client to quickly scale customer support processes up or down to match this volatile market's demand and has become the go-to partner for ensuring operational capacity matches market opportunity. Here are at least two other uses.

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Get Results

Invisible can manage inboxes, call centers, and social media channels to support a world-class client experience.  

CRM Management
CRM Management
CRM Management
CRM Management
CRM Management
CRMs are helpful to manage your network. But you're not just in one network, you're in many networks - each on their own platform or channel. ‍Invisible can help you keep track of keep track of al the people who matter to your life and your business. Add conversations from your WhatsApp group of executives, to uploading starred items from your favorite newsletters, to LinkedIn connections and old business cards. With us behind the scenes, you're out of your inbox, you're not logged in to LinkedIn, and you and your team are still able to leverage your network to run a business, and keep up with life.
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CRM Management
Data Entry
Data Entry
Data Entry
Data Entry
Data Entry
Bring raw data into your systems. Clean and complete existing data that's still rough around the edges. See Data Enrichment or Data Transformation for larger scale or enterprise level data cleaning requiring enrichment, normalization, or more complex data operations. Whether you’re using data to build a technology product, to gather competitive intelligence, or to build a list or prospective suppliers or collaborators, we can move it from your sources and the internet to where it belongs.
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Data Entry
Scraping
Scraping
Scraping
Scraping
Scraping
The information you need lives on the internet in droves. But it takes way too long to find it all, organize it, and take action in a way that makes sense. Maybe you're looking for lists of potential investments. By the time you've found the information and organized it, the opportunity is lost. Or, maybe you're building a marketplace that needs up to date information about who's who and who is offering what. ‍
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Scraping
Contact List Building
Contact List Building
Contact List Building
Contact List Building
Contact List Building
Share a target list of companies, products, or things, and let your assistant find the people behind the curtain. Improve your deal flow by improving the contacts populating your outbound communication. Cultivate relationships with the people behind industry, industry verticals, companies, or products of interest.
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Contact List Building
Add Your Own
Add Your Own
Add Your Own
Add Your Own
Add Your Own
Most all of our customers use Invisible to run their own processes. One client, for example, has 10 processes across sales, marketing, and product running. These processes range in size from $150 / month to $8000 / month. She says of the service: "Anything my team doesn't want to do, you can do better and cheaper."
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Add Your Own
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