A forward-thinking insurance provider is inventing new forms of insurance (like hedging against cyber risk) and aiming to establish a best-in-class customer experience at once. Invisible helps them with a critical element of the customer experience: speed. Our large scale inbox management capabilities helped the client respond to 11,000 prospect inquiries in one hour each.
The company set a goal to deliver quotes to new prospects at a rapid rate, but found their prior vendor couldn't keep up. In the words of our client, it was like "working with a black hole."
Invisible does the job, enabling a network of brokers to work efficiently with underwriters, delivering custom quotes in an hour. In addition to delivering the intended results, the client values reliable, quick and effective engagement.
Because we keep them OUT of their inboxes and focused on their business, and because we've established trust, the client has given their other BPO notice and expanded the partnership to take on a second large process: Policy Binding.
Explore our inbox management capabilities.