Frequently Asked Questions

Setup & Security

When can I expect automations to be involved in my process?

Automations will come into play after we have scaled up a recurring process and had success with it manually along with making the determination that the process is repetitive/streamlined enough to quality for automation

What security measures does Invisible have in place to protect my company's privacy and security?

At Invisible, we are SOC2 Compliant and certified, we also use software called Teramind to record all work being done by our agents, require that every operator has AWS installed on their computers, have NDA's signed by all person(s) who operate on work at Invisible, and use LastPass to ensure the safety of credentials being transferred. You can view our security policy here.

What is worksharing?

We do not create processes, we execute them. We leave the creativity and the strategy up to you because you know your business best. Our bread and butter is in assisting you with those day-to-day operations that take up hours upon end of your time and leave no room for you to do all the remaining work that you need to do. To do this effectively, we require a partnership with our clients in which they are engaged within their processes, and treat us as members of their team, providing consistent feedback, adding more work to our plates, and being invested in the long-term. The breadth of worksharing is that we believe in sharing work; it only allows room for more work to grow within your business.

What is a digital assembly line?

The digitial assembly line is a virtual process factory; where by repeating the same types of processes, we are able to create efficiencies and add in automation to certain steps of the process

What are Invisible's pricing plans?

For more information about our pricing plans, you can visit the pricing page on our website: https://inv.tech/pricing.

Is there anything else I should know about getting set up with Invisible?

After you are onboarded, everything you need will have been sent to you in a detailed introduction guide when you first signed up. Make sure to read the sections on 1) how to set up your credentials, 2) how to delegate via the client portal and your assistant, 3) the standard set of processes that we offer. If you don’t have this, please reach out to your Account Director.

How does sharing credentials through LastPass work?

LastPass is a free password sharing software that allows you to share passwords with us without providing us any visibility; this means that if you change the password to one of your systems without re-sharing access, we will be locked out. For more information about how to share LastPass Credentials - click here. Credentials are limited to only the team who is doing the work behind your assistant.

How do I sign up for Invisible?

Once you fill out the form, you will be assigned a sales person who can help walk you through the best plan for your needs and send you an onboarding link to help get you signed up and have you create your assistant name and delegate your first process through your Client Portal

My Invisible Account

What happens if I send a new email to my assistant?

It will be treated as a new delegation on which your assistant will take action. We please ask that you utilize the Client Portal for new delegations and use existing threads to provide feedback to your assistant.

Is my assistant a real live person?

Your assistant is a synthetic interface that you communicate with, but behind this interface, your assistant is actually powered by both human agents and machines. We select, train, and employ hundreds of remote agents from around the world. We have a 7% acceptance rate for agents who apply to join our global workforce.

How quickly can I expect a response from my assistant?

Generally, your assistant will respond with a 3 hour turn-around time, and you can always expect responses within the same day.

How fast can I expect a task to be turned around by my assistant?

It will depend on the size and scope of your task. *Please note that for any first time tasks, no matter the task, there is always extra time to set it up and plan capacity

Do I get to know who is working behind my Invisible Assistant?

While we don't provide names of exactly who is behind your Invisible Assistant, it's more fun to remain Invisible. You can see the valued team of agents that work for Invisible by visiting the agents page on our website: https://inv.tech/team

Can I request that my Invisible Assistant have my company's domain name?

No, unless you have signed up for an Enterprise Package, in that case, please reach out to your Account Director to inquire about more information

My Invisible Assistant

What happens if I send a new email to my assistant?

It will be treated as a new delegation on which your assistant will take action. We please ask that you utilize the Client Portal for new delegations and use existing threads to provide feedback to your assistant.

Is my assistant a real live person?

Your assistant is a synthetic interface that you communicate with, but behind this interface, your assistant is actually powered by both human agents and machines. We select, train, and employ hundreds of remote agents from around the world. We have a 7% acceptance rate for agents who apply to join our global workforce.

How quickly can I expect a response from my assistant?

Generally, your assistant will respond with a 3 hour turn-around time, and you can always expect responses within the same day.

How fast can I expect a task to be turned around by my assistant?

It will depend on the size and scope of your task. *Please note that for any first time tasks, no matter the task, there is always extra time to set it up and plan capacity

Do I get to know who is working behind my Invisible Assistant?

While we don't provide names of exactly who is behind your Invisible Assistant, it's more fun to remain Invisible. You can see the valued team of agents that work for Invisible by visiting the agents page on our website: https://inv.tech/team

Can I request that my Invisible Assistant have my company's domain name?

No, unless you have signed up for an Enterprise Package, in that case, please reach out to your Account Director to inquire about more information

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