2 Minute SLA

CASE STUDY

Logistics

Airspace

2 minute SLA enables rapid dispatch delivery

Challenge

‍Our client specializes in urgent deliveries - oftentimes organs and other life-saving medicines. Their dispatch process was highly manual, consisting of 8 cumbersome steps to ensure each vendor along the chain was booked and managed precisely.

Solution

‍Invisible consolidated the process into 4 steps, hired specialized dispatch operators, and automated 20% of the process. As a result, the client achieved sub 2-minute response times, providing vendors and end customers with the highest quality delivery experience.

Impact

‍Efficiently handled ~10,000 dispatch requests a month, and decreased dispatch times by over 63%.

CASE STUDY

Logistics

Airspace

2 minute SLA enables rapid dispatch delivery

Challenge

‍Our client specializes in urgent deliveries - oftentimes organs and other life-saving medicines. Their dispatch process was highly manual, consisting of 8 cumbersome steps to ensure each vendor along the chain was booked and managed precisely.

Solution

‍Invisible consolidated the process into 4 steps, hired specialized dispatch operators, and automated 20% of the process. As a result, the client achieved sub 2-minute response times, providing vendors and end customers with the highest quality delivery experience.

Impact

‍Efficiently handled ~10,000 dispatch requests a month, and decreased dispatch times by over 63%.

50% Savings

CASE STUDY

Real Estate

Bungalow

50% savings underwrites market expansion

Challenge‍

A leading rental platform faced a sudden surge in demand in prominent urban areas, but encountered insufficient supply on their website. The team had to manually review property features to identify suitable options for their platform and user preferences, resulting in a time-consuming and inefficient process. A key criterion was finding apartments with modern kitchens.

Solution‍

To address this, we developed custom image recognition automation to scour the internet, pinpointing suitable properties for acquisition. Our human-in-the-loop QA process guaranteed that the results aligned perfectly with expectations.

Impact‍

Tripled inventory at 50% cost compared to the previous solution, driving significant expansion for the platform.

CASE STUDY

Real Estate

Bungalow

50% savings underwrites market expansion

Challenge‍

A leading rental platform faced a sudden surge in demand in prominent urban areas, but encountered insufficient supply on their website. The team had to manually review property features to identify suitable options for their platform and user preferences, resulting in a time-consuming and inefficient process. A key criterion was finding apartments with modern kitchens.

Solution‍

To address this, we developed custom image recognition automation to scour the internet, pinpointing suitable properties for acquisition. Our human-in-the-loop QA process guaranteed that the results aligned perfectly with expectations.

Impact‍

Tripled inventory at 50% cost compared to the previous solution, driving significant expansion for the platform.

233% Efficiency

CASE STUDY

Delivery

DoorDash

+233% efficiency = product & market expansion

The Challenge

During the pandemic, millions of businesses transitioned to selling through third-party marketplaces. The company faced particular challenges in finding an easy, scalable method for onboarding vendors onto their platform.

The Solution

‍Invisible deployed a blend of people and technology to rapidly ingest huge amounts of unstructured data from vendors with humans in the loop, transforming over 1.5M data points per month with custom and off-the-shelf tooling.

The Impact

Onboarding improved by 233% and enabled expansion into two new markets. At the same time, Invisible helped launch a new line of business and continued to support strategic initiatives from acquisitions to advanced AI training with 9 different departments.

CASE STUDY

Delivery

DoorDash

+233% efficiency = product & market expansion

The Challenge

During the pandemic, millions of businesses transitioned to selling through third-party marketplaces. The company faced particular challenges in finding an easy, scalable method for onboarding vendors onto their platform.

The Solution

‍Invisible deployed a blend of people and technology to rapidly ingest huge amounts of unstructured data from vendors with humans in the loop, transforming over 1.5M data points per month with custom and off-the-shelf tooling.

The Impact

Onboarding improved by 233% and enabled expansion into two new markets. At the same time, Invisible helped launch a new line of business and continued to support strategic initiatives from acquisitions to advanced AI training with 9 different departments.

2K Jobs / Week

CASE STUDY

Talent

Getro

≈2K jobs processed / week drives profit margins

Challenge‍

A leading talent platform receives a daily influx of 1.5 million job descriptions from partners, which are sorted and displayed for users. Ensuring accurate and up-to-date job information, especially regarding location, is crucial for optimal platform functionality. However, manual enrichment and quality control are required for many job descriptions on an annual basis.

Solution‍

Invisible runs standardized daily processes to QC job boards and enrich job posts with key data points. Altogether, Invisible manually QCs or enriches 100k+ job descriptions per year.

Impact‍

Invisible's services provide tangible benefits for Getro by freeing up internal resources, reducing costs associated with high-volume, repetitive tasks, and improving the overall user experience on the platform.

CASE STUDY

Talent

Getro

≈2K jobs processed / week drives profit margins

Challenge‍

A leading talent platform receives a daily influx of 1.5 million job descriptions from partners, which are sorted and displayed for users. Ensuring accurate and up-to-date job information, especially regarding location, is crucial for optimal platform functionality. However, manual enrichment and quality control are required for many job descriptions on an annual basis.

Solution‍

Invisible runs standardized daily processes to QC job boards and enrich job posts with key data points. Altogether, Invisible manually QCs or enriches 100k+ job descriptions per year.

Impact‍

Invisible's services provide tangible benefits for Getro by freeing up internal resources, reducing costs associated with high-volume, repetitive tasks, and improving the overall user experience on the platform.

33% Savings

CASE STUDY

Health

Headway

33% savings through last mile automation

Challenge

A healthcare platform connects patients with therapy and mental health services covered by insurance and their seamless patient-provider matching is a key differentiator via which they maintain a competitive edge. The client has an automated solution for insurance verification, but it fails 10% of the time. .

Solution

Invisible optimized the workflow delivering 3x efficiency through batching and parallel processing.

Impact

Our team now handles over 3,000 insurance calls per month for reimbursement and policy checks, resulting in a 37% cost reduction compared to the internal team and a 57% cost reduction compared to the previous BPO provider.

CASE STUDY

Health

Headway

33% savings through last mile automation

Challenge

A healthcare platform connects patients with therapy and mental health services covered by insurance and their seamless patient-provider matching is a key differentiator via which they maintain a competitive edge. The client has an automated solution for insurance verification, but it fails 10% of the time. .

Solution

Invisible optimized the workflow delivering 3x efficiency through batching and parallel processing.

Impact

Our team now handles over 3,000 insurance calls per month for reimbursement and policy checks, resulting in a 37% cost reduction compared to the internal team and a 57% cost reduction compared to the previous BPO provider.

99% Quality

CASE STUDY

Finance

Klarna

60% savings on competitive intelligence at 99% quality

Challenge‍

A leading financial technology company faced a challenge of understanding its market penetration relative to competitors in the buy-now-pay-later (BNPL) industry. Analyzing payment options across numerous websites proved to be a complex and manual task.

Solution‍

Invisible deployed a custom scraping tool to monitor hundreds of e-commerce sites, providing the company with valuable insights into competitors' market share and identifying new opportunities for targeted expansion.

Impact‍

The company's growth team gained bespoke competitive intelligence, enabling them to identify strategic areas for growth. Our solution delivered a 99.3% accuracy rate while reducing costs by 60% compared to the previous vendor, with faster turnaround times.

CASE STUDY

Finance

Klarna

60% savings on competitive intelligence at 99% quality

Challenge‍

A leading financial technology company faced a challenge of understanding its market penetration relative to competitors in the buy-now-pay-later (BNPL) industry. Analyzing payment options across numerous websites proved to be a complex and manual task.

Solution‍

Invisible deployed a custom scraping tool to monitor hundreds of e-commerce sites, providing the company with valuable insights into competitors' market share and identifying new opportunities for targeted expansion.

Impact‍

The company's growth team gained bespoke competitive intelligence, enabling them to identify strategic areas for growth. Our solution delivered a 99.3% accuracy rate while reducing costs by 60% compared to the previous vendor, with faster turnaround times.

63% Faster

CASE STUDY

Finance

NASDAQ

Reduced onboarding times by 63%

The Challenge

‍A leading stock exchange introduced a new product that came with a lengthy 2-month onboarding cycle, primarily due to non-standardized data. This process consumed valuable engineering time and resulted in a sub-par customer experience.

‍The Solution

Invisible implemented a comprehensive integration solution, enabling seamless interoperability between diverse data platforms, ensuring accuracy and reliability through stringent quality control measures.

‍The Impact

Reduced onboarding times by 63%, saving over 10,000+ hours of engineers' time previously spent on non-engineering activities. The client was able to compete with incumbents by offering superior, proprietary data for their 400,000+ clients.

CASE STUDY

Finance

NASDAQ

Reduced onboarding times by 63%

The Challenge

‍A leading stock exchange introduced a new product that came with a lengthy 2-month onboarding cycle, primarily due to non-standardized data. This process consumed valuable engineering time and resulted in a sub-par customer experience.

‍The Solution

Invisible implemented a comprehensive integration solution, enabling seamless interoperability between diverse data platforms, ensuring accuracy and reliability through stringent quality control measures.

‍The Impact

Reduced onboarding times by 63%, saving over 10,000+ hours of engineers' time previously spent on non-engineering activities. The client was able to compete with incumbents by offering superior, proprietary data for their 400,000+ clients.

+ 30% Clients

CASE STUDY

Delivery

Rappi

30% efficiency increase drives global expansion

Challenge

As the company expanded into new markets, the cost of acquiring customers skyrocketed. Previous outsourcing attempts failed due to inadequate contact data availability. The company required a versatile partner to effectively reduce acquisition costs and sustain growth.

Solution

Invisible devised a comprehensive turn-key solution that rapidly scaled lead volume by 10x within five weeks. Our solution tackled data quality, operational efficiency, and seamless onboarding, incorporating a customized WhatsApp integration for lead validation and an OCR tool for smooth onboarding.

Impact

The company successfully expanded to nine countries, achieving a remarkable 30% higher conversion rate vs benchmark.

CASE STUDY

Delivery

Rappi

30% efficiency increase drives global expansion

Challenge

As the company expanded into new markets, the cost of acquiring customers skyrocketed. Previous outsourcing attempts failed due to inadequate contact data availability. The company required a versatile partner to effectively reduce acquisition costs and sustain growth.

Solution

Invisible devised a comprehensive turn-key solution that rapidly scaled lead volume by 10x within five weeks. Our solution tackled data quality, operational efficiency, and seamless onboarding, incorporating a customized WhatsApp integration for lead validation and an OCR tool for smooth onboarding.

Impact

The company successfully expanded to nine countries, achieving a remarkable 30% higher conversion rate vs benchmark.

10x ROI

CASE STUDY

Insurance

Rhino

Created bespoke automation, deliver 10x ROI

Challenge

A leading InsurTech provider needed support to scale back-office work, including onboarding, payment disputes and user record management—with no loss of quality.

Solutions

We developed two custom automations and re-designed the dispute resolution process. Our first automation delivered a complete end-to-end capability for address validation, requiring no manual oversight and tailored to the exact requirements of the clients process. The second automation reduced user record updating and payment disputes.

Impact

Through automation and process orchestration, we delivered 10x ROI for the client in reclaimed disputes. The bespoke automations decoupled scaling from increasing costs, bringing operational excellence to a critical back office problem.

CASE STUDY

Insurance

Rhino

Created bespoke automation, deliver 10x ROI

Challenge

A leading InsurTech provider needed support to scale back-office work, including onboarding, payment disputes and user record management—with no loss of quality.

Solutions

We developed two custom automations and re-designed the dispute resolution process. Our first automation delivered a complete end-to-end capability for address validation, requiring no manual oversight and tailored to the exact requirements of the clients process. The second automation reduced user record updating and payment disputes.

Impact

Through automation and process orchestration, we delivered 10x ROI for the client in reclaimed disputes. The bespoke automations decoupled scaling from increasing costs, bringing operational excellence to a critical back office problem.

9X Revenue / SKU

CASE STUDY

Retail

Walmart

9x revenue increase per SKU

Challenge

One of the world's largest retailers, attracting over 50 million online visitors per month, faced a major operational hurdle: their SKU/product data was incomplete. Crucial details such as category, color, material, and size were absent, rendering products unsearchable on their website.

Solution

Invisible implemented a unique hybrid solution, enriching thousands of products across seven unique fields with a combination of GPT-4 and humans in the loop.

Impact

Our client saw near-immediate ROI. In 30 days, 3,137 dead-stock items generated nearly $1M in revenue. The next 10,000 products outperformed in their category by 139.54%, netting $21K in daily sales. Not least, the 44% of SKUs entered page one for search results, increasing visibility and sales velocity.

CASE STUDY

Retail

Walmart

9x revenue increase per SKU

Challenge

One of the world's largest retailers, attracting over 50 million online visitors per month, faced a major operational hurdle: their SKU/product data was incomplete. Crucial details such as category, color, material, and size were absent, rendering products unsearchable on their website.

Solution

Invisible implemented a unique hybrid solution, enriching thousands of products across seven unique fields with a combination of GPT-4 and humans in the loop.

Impact

Our client saw near-immediate ROI. In 30 days, 3,137 dead-stock items generated nearly $1M in revenue. The next 10,000 products outperformed in their category by 139.54%, netting $21K in daily sales. Not least, the 44% of SKUs entered page one for search results, increasing visibility and sales velocity.

Explore Use Cases

Digital Transformation

Digital Supply Chain

Infinite Use Cases

Explore ways customers have applied our capabilities.

How can we help you?

Bespoke LLM Training Data, Fine-Tuning, RHLF, SFT, Red-Teaming, & Prompt Engineering

Onboarding, Menus, Content Moderation, Courier Support, Expansion, Grocery, etc

Lead Gen, Compliance, CX, Utilities Billing: power to your green business model.

Account onboarding, Data Clean-Up, Lending, Compliance. Perfect for DeFi.

Insurance Reimbursement, Multi-Lingual CX, Claims Processing, Medical Coding, and efficiency in an industry without it.

Underwriting, Billing & Payments, Customer Service, Claims Management, Etc. Legacy systems

Create proprietary data-sets, manage your 3PL teams, and connect the digital dots.

Data advantages with bespoke property listing and & Proptech platform management.

Fewer digital chores = happier stores. Get help with Catalog Ops, Analytics, and Merchandizing.

Scaled Data Scraping, Enrichment, Normalization, QA, & Platform Management

Trusted partner with cross-team, cross-org data-dependent workflows.

We run projects with code names that you hand off only to your #2.

Prototype, launch, and scale new offerings with one partner.

Compliance, Finance, and everything from Data Scraping to Enrichment to Transformation.

AI & ML Ops, Data & Platform Ops, Catolog Ops. Plays nice with Saas & Legacy tools.

CX Ops, Growth Ops, Network Management Ops, for exponential growth.

Front Office

Middle Office

Back Office

GTM

Digital Supply Chain

Digital Transformation

AI & Automation

Food Delivery

Energy

Finance

Health

Insurance

Logistics

Real Estate

Software

Retail

Featured: Cross-Functional

AI & ML Implementations

Digital Transformation Efforts

End-to-End Partner Mangement

High-Speed Expansion

Marketplace Management

New Service Launches

Partner & Vendor Onboarding

Rapid Capability Development

Real-Time Inventory & Catalog Development

Front Office

CX Ops

CX Workbench

Content Moderation

Network & Customer Intelligence

Partner Network Management

Scaled Customer Support

Streamlined Customer Reporting

Growth Ops

CRM Cleaning at Scale

Channel Partner Management

Data Driven Market Research

Feature & Pricing Research

Lead Enrichment

Lead Generation at Scale

Lead Qualification & Enrichment

New Segment Onboarding

Post Close Paperwork

Revenue Projection & Funnel Tracking

SEO Keyword Processing

Mid Office

AI & ML Ops

AI Auditing

Bespoke Dataset Development

Hiring and Subject-Matter Experts

Prompt Engineering

Red Teaming

Reinforcement Learning with Human Feedback (RLHF)

Supervised Fine Tuning

Data & Platform Ops

Bespoke Dataset Development

Data Scraping

Data Triage & Verification

Document Processing

Large Scale Data Enrichment

Last Mile Automation

Personalized Product Development

Platform Administration

QA & Software Testing

Trend Research Management

UX & Queue Management

Back Office

Trust & Compliance Ops

AI Oversight

Contract Processing

Document Verification

Enrich Product Compliance Certifications

Identity Verification

KYC

Warranty Compliance

Industry

On-Demand Delivery Ops

Catalog Onboarding

Courier Experience

Data Transformation

Lead Generation & CRM Management

Restaurant Onboarding

Restaurant Record Maintenance

Restaurant Relations Triage

Energy Ops

Utilities Billing

On-Brand Customer Support

Environment Compliance

Complaint Management

Solar Lead Generation

Finance & Banking Ops

Compliance Operations

Account Onboarding & Opening

Trade Processing and Settlement

Payment Processing

Lending Management

End-to-End Data Management

Healthcare Ops

3PL Coordination

Dispatch Management

End-Point Enrichment

Find Distribution Centers

Freight Audit and Payment

Regulatory Compliance

Vendor Management and Onboarding

Insurance Ops

Claims Processing

Policy Services

Regulatory Filing

Risk Assessment

Underwriting

Logistics Ops

3PL Coordination

Dispatch Management

End-Point Enrichment

Find Distribution Centers

Freight Audit and Payment

Regulatory Compliance

Vendor Management and Onboarding

Real Estate Ops

Maintenance Coordination

Tenant Screening

Document and Lease Extraction

Location Scouting

Data Ops for CX

Retail Ops

AI-Enabled Trend Discovery

Data Ops for CX and Internal Ops

Fulfillment Operations

Generate eCommerce Reporting Data

Scaled Catalog Enrichment

Strategic, Data-Driven Merchandizing

Software Ops

AI Training

End-to-end Data Operations

Last Mile Automation

Quality Testing / QA

Queue Management

Structuring Data at Scale

Watch Your Vision Come to Life.

Challenge

‍Our client specializes in urgent deliveries - oftentimes organs and other life-saving medicines. Their dispatch process was highly manual, consisting of 8 cumbersome steps to ensure each vendor along the chain was booked and managed precisely.

Solution

‍Invisible consolidated the process into 4 steps, hired specialized dispatch operators, and automated 20% of the process. As a result, the client achieved sub 2-minute response times, providing vendors and end customers with the highest quality delivery experience.

Impact

‍Efficiently handled ~10,000 dispatch requests a month, and decreased dispatch times by over 63%.

Challenge

‍Our client specializes in urgent deliveries - oftentimes organs and other life-saving medicines. Their dispatch process was highly manual, consisting of 8 cumbersome steps to ensure each vendor along the chain was booked and managed precisely.

Solution

‍Invisible consolidated the process into 4 steps, hired specialized dispatch operators, and automated 20% of the process. As a result, the client achieved sub 2-minute response times, providing vendors and end customers with the highest quality delivery experience.

Impact

‍Efficiently handled ~10,000 dispatch requests a month, and decreased dispatch times by over 63%.

Challenge‍

Solution‍

To address this, we developed custom image recognition automation to scour the internet, pinpointing suitable properties for acquisition. Our human-in-the-loop QA process guaranteed that the results aligned perfectly with expectations.

Impact‍

Tripled inventory at 50% cost compared to the previous solution, driving significant expansion for the platform.

Challenge‍

Solution‍

To address this, we developed custom image recognition automation to scour the internet, pinpointing suitable properties for acquisition. Our human-in-the-loop QA process guaranteed that the results aligned perfectly with expectations.

Impact‍

Tripled inventory at 50% cost compared to the previous solution, driving significant expansion for the platform.

The Challenge

During the pandemic, millions of businesses transitioned to selling through third-party marketplaces. The company faced particular challenges in finding an easy, scalable method for onboarding vendors onto their platform.

The Solution

‍Invisible deployed a blend of people and technology to rapidly ingest huge amounts of unstructured data from vendors with humans in the loop, transforming over 1.5M data points per month with custom and off-the-shelf tooling.

The Impact

Onboarding improved by 233% and enabled expansion into two new markets. At the same time, Invisible helped launch a new line of business and continued to support strategic initiatives from acquisitions to advanced AI training with 9 different departments.

The Challenge

During the pandemic, millions of businesses transitioned to selling through third-party marketplaces. The company faced particular challenges in finding an easy, scalable method for onboarding vendors onto their platform.

The Solution

‍Invisible deployed a blend of people and technology to rapidly ingest huge amounts of unstructured data from vendors with humans in the loop, transforming over 1.5M data points per month with custom and off-the-shelf tooling.

The Impact

Onboarding improved by 233% and enabled expansion into two new markets. At the same time, Invisible helped launch a new line of business and continued to support strategic initiatives from acquisitions to advanced AI training with 9 different departments.

Challenge‍

Solution‍

Invisible runs standardized daily processes to QC job boards and enrich job posts with key data points. Altogether, Invisible manually QCs or enriches 100k+ job descriptions per year.

Impact‍

Invisible's services provide tangible benefits for Getro by freeing up internal resources, reducing costs associated with high-volume, repetitive tasks, and improving the overall user experience on the platform.

Challenge‍

Solution‍

Invisible runs standardized daily processes to QC job boards and enrich job posts with key data points. Altogether, Invisible manually QCs or enriches 100k+ job descriptions per year.

Impact‍

Invisible's services provide tangible benefits for Getro by freeing up internal resources, reducing costs associated with high-volume, repetitive tasks, and improving the overall user experience on the platform.

Challenge

Solution

Invisible optimized the workflow delivering 3x efficiency through batching and parallel processing.

Impact

Our team now handles over 3,000 insurance calls per month for reimbursement and policy checks, resulting in a 37% cost reduction compared to the internal team and a 57% cost reduction compared to the previous BPO provider.

Challenge

Solution

Invisible optimized the workflow delivering 3x efficiency through batching and parallel processing.

Impact

Our team now handles over 3,000 insurance calls per month for reimbursement and policy checks, resulting in a 37% cost reduction compared to the internal team and a 57% cost reduction compared to the previous BPO provider.

Challenge‍

A leading financial technology company faced a challenge of understanding its market penetration relative to competitors in the buy-now-pay-later (BNPL) industry. Analyzing payment options across numerous websites proved to be a complex and manual task.

Solution‍

Invisible deployed a custom scraping tool to monitor hundreds of e-commerce sites, providing the company with valuable insights into competitors' market share and identifying new opportunities for targeted expansion.

Impact‍

The company's growth team gained bespoke competitive intelligence, enabling them to identify strategic areas for growth. Our solution delivered a 99.3% accuracy rate while reducing costs by 60% compared to the previous vendor, with faster turnaround times.

Challenge‍

A leading financial technology company faced a challenge of understanding its market penetration relative to competitors in the buy-now-pay-later (BNPL) industry. Analyzing payment options across numerous websites proved to be a complex and manual task.

Solution‍

Invisible deployed a custom scraping tool to monitor hundreds of e-commerce sites, providing the company with valuable insights into competitors' market share and identifying new opportunities for targeted expansion.

Impact‍

The company's growth team gained bespoke competitive intelligence, enabling them to identify strategic areas for growth. Our solution delivered a 99.3% accuracy rate while reducing costs by 60% compared to the previous vendor, with faster turnaround times.

The Challenge

‍A leading stock exchange introduced a new product that came with a lengthy 2-month onboarding cycle, primarily due to non-standardized data. This process consumed valuable engineering time and resulted in a sub-par customer experience.

‍The Solution

Invisible implemented a comprehensive integration solution, enabling seamless interoperability between diverse data platforms, ensuring accuracy and reliability through stringent quality control measures.

‍The Impact

Reduced onboarding times by 63%, saving over 10,000+ hours of engineers' time previously spent on non-engineering activities. The client was able to compete with incumbents by offering superior, proprietary data for their 400,000+ clients.

The Challenge

‍A leading stock exchange introduced a new product that came with a lengthy 2-month onboarding cycle, primarily due to non-standardized data. This process consumed valuable engineering time and resulted in a sub-par customer experience.

‍The Solution

Invisible implemented a comprehensive integration solution, enabling seamless interoperability between diverse data platforms, ensuring accuracy and reliability through stringent quality control measures.

‍The Impact

Reduced onboarding times by 63%, saving over 10,000+ hours of engineers' time previously spent on non-engineering activities. The client was able to compete with incumbents by offering superior, proprietary data for their 400,000+ clients.

Challenge