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Making Healthcare Simple

Our fusion of human expertise and technology empowers healthcare companies to achieve unparalleled success in insurance verification, remittance, patient support, data verification, and enrichment workflows.

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Healthcare Capabilities

Delivering 8x Faster Processing Speed for Headway

The Problem

Headway, a mental healthcare company, seamlessly matches patients to mental health providers. As the company scaled, internal teams were spending hours validating insurance, causing poor patient experiences and long reimbursement cycles.

The Solution

Invisible created workflows to triage customer tickets by state and insurance provider and engaged our educated global workforce to validate insurance on Headway's behalf.

Impact

• 8x faster processing speed than previous vendors in just 30 days

• Lowered costs by 37% vs. Headway's internal team

• Internal team empowered to engage in higher functioning tasks

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