Use Case: Customer Service

Don’t just talk about AI. Start using it.



A customer service chatbot powered by AI, that can mimic your tone, and gets better with age. Skynet never looked so good.

Enhance Customer Engagement with an AI Assistant

Get started with a GPT-3 powered customer service rep, or general purpose Chat Bot, and fine tune its engagement so that its voice and knowledge are uniquely suited to your business needs. Tackle every issue, and engage every opportunity, 24/7, as your business scales, or as your enterprise differentiates its business offerings across different business units.

Related Processes

Enhance Customer Engagement with an AI Assistant

Get started with a GPT-3 powered customer service rep, or general purpose Chat Bot, and fine tune its engagement so that it’s voice and knowledge are uniquely suited to your business needs. Tackle every issue, and engage every opportunity, 24/7, as your business scales, or as your enterprise differentiates its business offerings across different business units.

Collect Real-Time Data for Powerful Consumer Insights

Your AI Assistant doesn’t just talk, it also logs its conversations so that your team can keep tabs on crucial data-points from every customer interaction. Your model can summarize and find the data that matters, so you can focus on consumer insights to drive strategic decision-making.

Collect Real-Time Data for Powerful Consumer Insights

Your AI Assistant doesn’t just talk, it also logs its conversations, so that your team can keep tabs on crucial data-points from every customer interaction. Your model can summarize and find the data that matters, so you can focus on consumer insights to drive strategic decision-making.

Related Processes

Omnichannel Presence for a Smooth Customer Journey

Not all customers have the same user journey, but that doesn’t mean they should have a fragmented experience. All roads lead to your AI Assistant is the new all roads lead to Rome. Support seamless engagement across all of your channels to create a delightful user experience that leads to growth and promotes retention.

Omnichannel Customer Service for a Smooth Customer Journey Across the Board

Not all customers have the same user journey, but that doesn’t mean they should have a fragmented experience. All roads lead to your AI Assistant is the new all roads lead to Rome. Support seamless engagement across all of your channels to create a delightful user experience that leads to growth and promotes retention.

Unlock the next level of AI Assistance with a fine-tuned model trained just for you.

Unlock the next level of AI Assistance with a fine-tuned model trained just for you.

Fine-Tuned AI Model Training

To unlock the flexibility the model has to offer as a customer service chatbot, it needs to be expertly trained on sometimes hyper-specific datasets. Thankfully, we’re experts at fine-tuning models with our human-in-the-loop approach.

One example:
An AI platform came to us with a unique problem: scaling human intelligence. Invisible overcame machine limitations when other contractors couldn’t by recruiting over 200 skilled operators in 3 months, creating over 3,500 hyper-specific data-points for the model to ingest daily, and beating quality benchmarks by 10%.

Our team will partner with you too:

Map the business challenge.

Architect custom solutions that address your needs

Determine a roadmap for solution deployment and evolution.

Flex the parameters of success to respond to unforeseen opportunities.

Fine-Tuned AI Model Training

An AI platform came to us with a unique problem: scaling human intelligence. Invisible overcame machine limitations when other contractors couldn’t by recruiting over 200 skilled operators in 3 months, creating over 3,500 hyper-specific data-points for the model to ingest daily, and beating quality benchmarks by 10%.

Who is this ideal for? Enterprise clients want to maximize growth, retention, and value of a customer service-focused machine learning model.

What is GPT-3?

GPT-3 uses deep learning to produce human-like text from a given text prompt.

Trained on a massive amount of data - 45 TB worth of human-generated text datasets - GPT-3 predicts the best response to the prompt based on its interpretation of the prompt and training data.

But the model by itself doesn’t automatically start solving your business problem. Unlike a Google Sheet that’s useful right out of the gates, with some new technologies like this one, it is not always clear how to immediately use them.

What is GPT-3?

GPT-3 uses deep learning to produce human-like text from a given text prompt.

Trained on a massive amount of data - 45 TB worth of human-generated text datasets - GPT-3 predicts the best response to the prompt based on its interpretation of the prompt and training data.

But the model by itself doesn’t automatically start solving your business problem. Unlike a Google Sheet that’s useful right out of the gates, with some new technologies like this one, it is not always clear how to immediately use them.

This Isn’t a Bandwagon. It’s a Band-Economy.

$142B
Estimated Consumer Retail Spend via Chatbots by 2024

According to Juniper Research, chatbots are an increasingly critical point in the consumer journey—especially in retail. The market is expected grow from $2.8b in 2019 to $142b next year.

90%
Percentage of Companies Reporting Faster Complaint Resolution via Chatbots

Not only do 90% of companies deploy AI Chatbots in the customer journey, 90% of them report faster customer complaint resolution. Another 70% report higher revenue, according to MIT Technology Review.

More than supply chain. We’re process experts.

Our process-building expertise allows us to break down operations challenges impacting your supply chain and other areas of your business into bite-sized steps operated on by people and machines.

Data Ops
Automation
Support CX
Compliance

We’re business process & technology experts.

People. Process. Tech. Our process-building expertise allows us to break down business operations into bite-sized steps operated on by people and technology.

BLOG POST
GPT-3 for...Everything

What is GPT-3 and how does it work? Read how GPT-3 can augment other workflows beyond customer support to help grow your business.

PODCAST
Invisible on the DataFramed Podcast

Invisible CTO Scott Downes joined DataFramed recently to discuss how ChatGPT and Generative AI are augmenting workflows and scale operations.

Invisible has done outstanding work that has materially increased the team’s productivity...we plan to expand our services with invisible.

Morgan Weber, Commercial Manager

Invisible is our strategic growth partner providing us with business intelligence to expand into new markets. They exceeded our expectations in both cost and quality while improving our outcomes.

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