Invisible is a new way to run your [delivery] business.

With expertise in vendor onboarding, image-to-text recognition, data transformation, and customer experience, Invisible makes critical front and back-office work effortless. Our capabilities enable strategic breakthroughs across your delivery operations.

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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
CASE STUDY
Launching the leading food delivery service into 3 new markets and establishing market dominance
Services
Data Transformation
Catalog Onboarding
Lead Generation & CRM Management
Courier Experience
Restaurant Relations Triage
Restaurant Record Maintenance

Challenge

During the pandemic, millions of businesses transitioned to selling through third-party marketplaces. This shift put pressure on a leading food delivery service, which grappled with efficiently managing both supply and demand. The company faced particular challenges in finding an easy, scalable method for onboarding vendors onto their platform.

Solution

Invisible stepped in with a comprehensive solution. Leveraging a powerful blend of human expertise and advanced technology, we rapidly ingested and transformed over 1.5 million data points per month. Our two custom OCR tools efficiently extracted vital information from documents, while our QA process with humans-in-the-loop ensured impeccable quality, speed, and precision.

Within just 5 months, we increased vendor onboarding efficiency by 233%, exponentially shortening time-to-live on the platform.

Impact

Our accelerated onboarding facilitated expansion into three international markets, with Invisible's engine driving their growth and market dominance. Our operation capabilities continue to support their strategic initiatives, including acquisitions, advanced AI model training, and venturing into new verticals.

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Example Use Cases

Food Delivery
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Talent Slider
Values
Home
Go to Market
Digital Transformation
Digital Supply Chain
Back Office
Middle Office
Front Office
Insurance
Software
Retail
Real Estate
Logistics
Energy
Healthcare
Finance
Delivery
AI / Automation
Delivery Ops
Use cases
Restaurant Onboarding

Comprehensive restaurant onboarding, including CRM data hygiene, account setup, scalable menu creation, data quality assurance, inventory development, and account activation.

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Restaurant Record Maintenance

Offering end-to-end platform management support, including updating restaurant menus, photos, and other information while ensuring quality assurance of the restaurant photos.

Restaurant Relations Triage

Trained workforce ensures restaurant information completeness and quality, covering menu details, banking info, contact data, and tablet management.

Catalog Onboarding

Specializing in enterprise-scale inventory development, including cleaning item names, categorizing items, ensuring quality assurance of catalog items, and formatting POS files.

Courier Experience

Operating as an extension of client onboarding teams, Invisible Agents and bots engage with existing couriers via calls, emails, and text messages to verify IDs and support payroll administration

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