A new way to run your [healthcare] business.

Our fusion of human expertise and technology empowers healthcare companies to achieve unparalleled success in insurance verification, remittance, patient support, data verification, and enrichment workflows.

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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
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Specialists

Feature 1 Automation
CASE STUDY
Faster patient-provider matching for a healthcare platform
Services
Claims Processing
Medical Coding
Identity Validation
Regulatory Filing
Train Wellness Algorithms
Data Enrichment
Data Cleansing
Patient Support
Provider Onboarding & Identity Verification
Partner Acquisition

Challenge

A healthcare platform connects patients with therapy and mental health services covered by insurance. Verifying insurance coverage details requires time-consuming calls to insurance companies, especially for a large number of patients each month. The platform's seamless patient-provider matching is a key differentiator, necessitating a glitch-free process to maintain a competitive edge.

Solution

In just 30 days, we optimized the team's workflow, deploying a workforce to alleviate immediate pressure and enhance the user experience. By implementing batch workflows executed by our agents, which involved consolidating information across multiple fields, we improved the clients matching efficiency by 8x.

Impact

Our team now handles over 3,000 insurance calls per month for reimbursement and policy checks, resulting in a 37% cost reduction compared to the internal team and a 57% cost reduction compared to the previous BPO provider.

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Healthcare Ops
Use cases
Data Cleansing

Verify patient information across platforms to improve billing processes, validate prescriptions, maintain documentation, and reduce operating expenses.

Medical Coding

Our rigor-driven team follows medical coding instructions to the “T”and every output is quality-checked. 

Data Enrichment

CIOs, supply chain professionals, and surgeons alike all need to be able to make sense of clinical data. Invisible can clean up and analyze your data to help you see what is happening in your organization.

Patient Support

We provide email, SMS, phone, and social media support for customer and partner inquiries. For example, we’ve helped one team of 25 run a call center which can scale to 90 with 2 weeks notice. We helped a different digital-first care provider handle 10,000 inquiries per quarter on a 1 hour SLA.

Policy Services

 Invisible incorporates the administrative dimensions of policy service from verification to document processing and routine communication.