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Trainers log in from 95+ countries and counting. We unite experts in their fields, from all walks of life to bring a unique perspective to driving innovation for our clients.

Agent Engagement and Wellness Policy

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Agents contribute to groundbreaking work in training AI models for the world’s most advanced companies. Bring your unique skills and knowledge to an emerging frontier as part of the human team behind the innovative technology

Solve a Variety of Business Problems

Even the most successful businesses have major bottlenecks halting their strategic vision. An unparalleled workforce management platform that powers your work to help solve problems for companies spanning industries.

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Upon joining, you have access to a library of courses to help you gain new skills and maximize your talents. Turn these learnings into opportunities for more varied, advanced, and complex project work.

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We deliver outcomes for the companies changing the world as we know it.

Your Next Team

Meet some of the operations team leading our agency.

Lauren Zujkowski

Head of Operations

Bethany Bisone

Executive Director of Internal Operations

Victor Murillo

Senior Operations Manager

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Agent Feedback at Invisible

Elevating the Agent Experience

At Invisible, we’re dedicated to creating the world’s best marketplace community. Every quarter, we offer an optional survey to the agents who engage with our platform to gather feedback that helps us build an impactful and rewarding marketplace. These insights guide our decisions and ensure we’re continuously improving the agent experience.

Survey results:

Metric	Q1 2024	Q2 2024	Q3 2024	Last 3 QTR Avg
% of agents are satisfied with their experience engaging with Invisible	92%	88%	88%	89%
% of agents are satisfied engaging with the Invisible platform	81%	86%	83%	83%
% of agents find tasks whenever they're ready to engage	90%	86%	79%	85%
% of agents who feel engaged by the projects they’re providing services on	94%	95%	95%	95%

Key Highlights:

9 out of 10 agents are satisfied with their experience engaging with projects through Invisible
95% of agents feel engaged by the projects they’re providing services on

Opportunities for Improvement:

A piece of feedback that we have heard from the agents on our marketplace this year is that they want more projects to do and that our platform needs to continue to evolve to support more complex tasks.

In Q3, we saw a decline in task availability from 90% in Q1 to 79% in Q3, despite a growing client base. This reflects our clients’ growing demand for even more specialized skills (e.g., diverse language skills, STEM/coding, and domain-specific expertise). Within a marketplace, projects will fluctuate, and the expertise of agents may not match what’s in current demand from clients. We’re committed to enhancing our workflow management to ensure more consistent access to tasks for all agents wherever it is possible.

Throughout the year, we have been investing in a platform that provides agents with a seamless experience – from initial registration to finding projects that require their specialized skills, getting started on a project, and completing tasks. We continue to prioritize app development that allows for a positive and efficient user experience.