<h1><strong><span style="color: rgb(112, 0, 224)">End-to-End Pipeline Support</span></strong></h1><p></p><p>One of the fastest-growing companies in the US propels solar adoption by unifying vendors, lenders, and homeowners for cost-saving proposals and installation. Invisible scaled the company's end-to-end turnkey customer support experience to keep up with continued growth.</p><p></p><h2><strong>Turnaround time: <span style="color: rgb(112, 0, 224)">25 minutes</span></strong></h2><h2><strong>Contracts daily: <span style="color: rgb(112, 0, 224)">180+</span></strong></h2><h2><strong>States: <span style="color: rgb(112, 0, 224)">30+</span></strong></h2><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: Scaling complex pipeline processing</span></strong></h3><p>The company leverages a turnkey customer experience both online and via the hundreds of sales reps it partners with to rapidly convert warm leads into happy customers.</p><p></p><p></p><p>As demand continued to expand, it couldn’t scale its team of administrators in California responsible for generating cost savings proposals for customers and lenders in under an hour. The proposals had to be crystal clear in order to confirm customer savings and secure lender financing and depended on variables including regional tax implications and the placement of actual solar panels on clients’ homes.</p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Solution: Rapid, end-to-end support</span></strong></h3><p>Invisible worked with the company to develop highly detailed SOPs regarding proposal creation for homeowners interested in installing solar panels on their properties.</p><p></p><p></p><p>Steps included utilizing its proprietary platform and satellite data to predict the amount of sunlight a roof would receive and comparing customer utility bills against potential savings by factoring for energy generated, installation costs, and any local or federal tax savings.</p><p></p><p></p><p>Invisible’s team was so effective that the team wound up requesting downstream support to work with lenders on financing contracts for solar installations and monitoring energy usage thereafter to validate projected cost savings.</p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">The Impact: Frictionless contract closes</span></strong></h3><p>Invisible’s coordinated team of agents shattered the company's turnaround target at a fraction of previous costs. Proposals were delivered, on average, 25 minutes from request.</p><p></p><p></p><p>Continuing to help it move prospects through its pipeline, Invisible moved on to generate financing contracts in under 24 hours. At peak, we were generating 180 contracts per day for new installations.</p><p></p><p></p><p>As more contracts closed, we even proceeded to support the company's ongoing benchmarking and validation efforts by setting up energy monitoring of properties post-installation.</p><p></p>

Cutting turnaround times to maintain growth for a fast-growing Solar adoption firm. 

Supporting End-to-End Customer Experiences for a Solar Solutions Provider

<h1><strong><span style="color: rgb(112, 0, 224)">Accelerating Go-to-Market for a World-Class AI Model</span></strong></h1><p></p><p>Invisible helped a leading AI developer scale model capabilities in record time by recruiting and mobilizing AI trainers, overcoming their previous challenges due to limited staffing resources and infrastructure.</p><p></p><h2><strong>Data tasks completed daily: <span style="color: rgb(112, 0, 224)">5,000+</span></strong></h2><h2><strong>Accuracy above benchmark: <span style="color: rgb(112, 0, 224)">+10%</span></strong></h2><h2><strong>Go-to-market vs. expectations: <span style="color: rgb(112, 0, 224)">-6 months</span></strong></h2><p style="column-count: 3"></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: Scaling a manual process</span></strong></h3><p>A major AI development firm needed to create an AI chatbot to reliably answer user queries where previous contractors had failed to meet quality and volume targets.</p><p></p><p></p><p>Client researchers were overwhelmed in manual processes, spending valuable time on trying to scale adversarial natural language inference (NLI) and reinforcement learning from human feedback (RLHF) processes which were designed to reduce the risk of model hallucinations and improve quality.</p><p></p><p></p><p>This manual work was taking time away from strategizing and upgrading their model with technical expertise. The need for additional operators was mission-critical.</p><p></p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Solution: Strategic process partnership</span></strong></h3><p>To support this effort, Invisible rapidly hired, trained, and scaled coordinated teams of experts.</p><p>Invisible deployed two solutions to do so:</p><ol><li><p>A bespoke org structure tailored to coordinate people around the world in a dynamic, efficient manner.</p></li><li><p>Comprehensive onboarding materials and training systems to deploy expert AI trainers at scale.</p></li></ol><p>Operators were cross-trained for adaptability—teams were transferred to new processes within hours of reconciliation requests. Researchers had entire units of manual trainers to toggle at will.</p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Impact: Scale in every direction</span></strong></h3><p>Within 24 hours of being approached by our client, Invisible’s task force was processing over 500 data points. This scaled to 487 operators completing over 5,000 tasks per day in under two months.</p><p></p><p>Accuracy ratings of nearly 95% (10% above the benchmarking standard) enabled a public launch six months sooner.</p>

Helping a leading AI developer scale model capabilities and accelerate go-to-market by half a year.

Launching a Leading LLM 6 Months Faster

<h1 style="text-align: start"><strong><span style="color: rgb(112, 0, 224)">Optimizing Payment Dispute Resolution</span></strong></h1><p></p><p>In the competitive renters insurance market, an innovative provider was founded to empower renters with reliable and accessible insurance options. While demand grew, optimizing back-office operations to scale effectively without losing quality became paramount, especially in a payment dispute resolution process that had become increasingly complex and costly due to a rising caseload.&nbsp;</p><p><br></p><p>The company partnered with Invisible to engineer and execute a standardized process for resolving payment disputes at scale.&nbsp;</p><h2></h2><h2><strong>Custom automations: <span style="color: rgb(112, 0, 224)">2</span></strong></h2><h2><strong>ROI: <span style="color: rgb(112, 0, 224)">10x</span></strong></h2><h3><br><strong><span style="color: rgb(112, 0, 224)">Problem: Manual processes created a bottleneck</span></strong></h3><p>As the company grew, it was essential to handle more claims efficiently while maintaining a high win rate. The existing manual processes for payment dispute resolution weren’t sustainable, with internal resources unable to pivot between rising demand and disputes simultaneously.&nbsp; The team was looking for a scalable, cost-effective solution without sacrificing the quality of service.</p><p></p><h3><br><strong><span style="color: rgb(112, 0, 224)">Solution: Process expertise and custom automation</span></strong></h3><p>Invisible experts redesigned the payment dispute resolution process and engineered two custom automations. The first automation refined the claims resolution process through rigorous end-to-end address validation to ensure accuracy at every step.&nbsp;</p><p></p><p>The second enabled the efficient updating of user records and aimed to significantly reduce the frequency of payment disputes. When required, Invisible’s elite global team submitted evidence on the company’s behalf that payments were valid, including documents and communications between the company and its customers.&nbsp;</p><h3><br><strong><span style="color: rgb(112, 0, 224)">Result: 10x ROI</span></strong></h3><p>The company’s frequency of reclaimed disputes skyrocketed and it achieved a 10x ROI in won disputes in only one year. The strategic move successfully decoupled the scaling of operations in the back office from increased costs. Realizing Invisible’s value across functions, the company turned to Invisible to support processes across 5 different departments.</p>

Deploying an expert payment dispute resolution process that 10x'd ROI in just one year. 

Delivering a 10x ROI for a Renters Insurance Provider

<h1><strong><span style="color: rgb(112, 0, 224)">Optimizing Processing Speed for a Major Healthcare Company</span></strong></h1><p></p><p>Headway, a health-tech company that helps patients find mental healthcare providers, was losing efficiency in a key step of their claims processing workflow. Invisible optimized the workflow with an Intelligent Operations solution combining technology and human expertise.</p><p></p><p></p><h2><strong>Cost vs. internal team: <span style="color: rgb(112, 0, 224)">-37%</span></strong></h2><h2><strong>Cost vs. BPO: <span style="color: rgb(112, 0, 224)">-57%</span></strong></h2><h2><strong>Increased claim processing speed: <span style="color: rgb(112, 0, 224)">8x</span></strong></h2><p style="column-count: 3"></p><p style="column-count: 3"></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: Insurance validation was too slow</span></strong></h3><p>Headway seamlessly matches patients to mental health providers and were required to validate coverage of new patients' insurance. As Headway scaled, internal teams were spending too much of their time validating insurance, causing poor patient experience and long reimbursement cycles.</p><p></p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Solution: Process optimization through tech and an elite global team</span></strong></h3><p>Invisible optimized the workflow delivering 8x efficiency through batching and parallel processing. We triaged customer tickets by state and insurance provider and engaged our skilled global workforce to validate insurance on Headway's behalf.</p><p></p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Result: Process optimization through tech and an elite global team</span></strong></h3><p>Invisible achieved an 8x faster claims processing speed than previous vendors. Furthermore, Invisible achieved a 37% cost reduction compared to the internal team and a 57% cost reduction compared to the previous BPO provider.</p>

Optimizing a key workflow in claims processing for Headway that skyrocketed claims processing speed. 

Achieving 8x Faster Claims Processing for Headway

<h1><strong><span style="color: rgb(112, 0, 224)">Turning 50,000 Dormant SKUs into a 9x ROI for a Big 4 Retailer</span></strong></h1><p></p><p>Matching search intent with relevant products is critically important for retailers today. In order for products to be discoverable, however, their online data including descriptions, categories, and more, need to be cleanly structured and relevant to buyer intent. A Big 4 retailer with millions of third-party listings partnered with Invisible to close the gap on other eCommerce giants by optimizing their SKU data for optimal relevance.</p><p></p><h2><strong>Number of SKUs: <span style="color: rgb(112, 0, 224)">50,000+</span></strong></h2><h2><strong>Increase in conversions: <span style="color: rgb(112, 0, 224)">49%</span></strong></h2><h2><strong>ROI: <span style="color: rgb(112, 0, 224)">9x</span></strong></h2><p style="column-count: 3"></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: Limitation of machines</span></strong></h3><p>At the crux of the retailer's challenge was machine limitation. The process of enriching its data requires both human judgment and tasks beyond the scope of full automation. Yet, the team did not have the resources to implement the manual workflow internally.</p><p></p><p></p><p>The solution required a well-coordinated process operated by a scalable workforce of human operators. To test the hypothesis, Invisible was brought on as a strategic partner to verify, enrich, and update tens of thousands of SKUs and measure performance against listings with low SKU fidelity.</p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Solution: Intelligent Operations</span></strong></h3><p>In just 30 days, Invisible hired and trained a team of 70 agents to complete the 6-step process of product data enrichment in 16 days.</p><p></p><p></p><p>Invisible applied generative AI to perform the heavy lift data enrichment steps at an unparalleled scale and also to flag data containing errors. Our platform wove in these AI-driven steps with tasks performed by skilled operators that required a finer touch.</p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Result: 9x ROI</span></strong></h3><p>Our client saw near-immediate ROl. In 30 days, 3,100+ dead-stock items generated nearly $1M in revenue. The next 10,000 products outperformed in their category by 139.54%, netting $21K in daily sales. The 44% of SKUs entered page one for search results, increasing visibility and sales velocity.</p>

Generating 9x ROI for a Big 4 Retailer with scaled product data enrichment powered by interoperable AI.

Enriching 50,000 Dormant SKUs for 9x ROI for a Big 4 Retailer

<h1><strong><span style="color: rgb(112, 0, 224)">Getro Leverages Intelligent Operations to Ensure Best-in-Class Data Quality</span></strong></h1><p></p><p>Our friends at Getro, a seed stage startup building the leading platform for making professional introductions, was featured in the Wall Street Journal at the start of the new year after achieving positive cash flow in spite of market headwinds. As part of this journey, Getro leveraged outsourcing and in-house automation to ensure best-in-class data quality, which is central to their product’s value proposition.</p><p></p><p>Invisible was a critical part of the equation.</p><p></p><p></p><h2 style="text-align: start"><strong>Expert processes developed: <span style="color: rgb(112, 0, 224)">2</span></strong></h2><h2 style="text-align: start"><strong>Job postings enriched yearly: <span style="color: rgb(112, 0, 224)">100,000+</span></strong></h2><h2 style="text-align: start"><strong>Tasks QC'd: <span style="color: rgb(112, 0, 224)">100%</span></strong></h2><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: High-volume data enrichment</span></strong></h3><p>Getro helps over 700 elite Venture Capital (VC) firms and other professional networks share thousands of jobs from their portfolio, automatically. VCs share the names of their portfolio companies, Getro then aggregates all the jobs from within the portfolio and keeps them up to date automatically on the fund’s job board. While technology does the heavy lifting, finding around 1.5m jobs daily, job posts need to be quality controlled (QC) and enriched with critical information, for example, a role’s location.</p><p></p><p></p><p>Getro needed a partner to make sure the job posts displayed were complete and correct, and they turned to Invisible for help.</p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Solution: Expert process design</span></strong></h3><p>Invisible runs standardized daily processes for Getro to QC job boards and enrich job posts with key data points. These help to ensure Getro’s platform is up-to-date and able to connect talented people with jobs they’d love. Altogether, Invisible QCs or enriches hundreds of thousands of jobs per year.</p><p></p><p></p><p><strong>Enrichment and Formatting of Job Descriptions with Location Data</strong></p><p><strong>Summary: </strong>Invisible operators receive a daily flow of job postings that need the role’s location data added, verified, and formatted for Getro’s platform.</p><p>Combining automation and people-led QC, we process job location tasks with Getro to ensure job posts are complete and accurate.</p><p><strong>How it works: </strong>Process-building experts at Invisible broke the workflow down into repeatable, easily-followed steps.</p><ol><li><p>Invisible operators receive a batch of job posts daily to process for location data to be added by the end of the day.</p></li><li><p>Operators validate location data if it is included with the information provided by Getro, or they add it if not.</p></li><li><p>100% of tasks are QC’d and logged in a tracking system.</p></li></ol><p></p><p></p><p></p><p><strong>Enrichment and QC of Job Descriptions with Correct URLs</strong></p><p><strong>Summary:</strong> For Getro to connect thousands of people with job openings, the platform has to understand where each VC portfolio company posts its open positions.</p><p>When a new company is added to the Getro platform, Invisible finds the URL that Getro needs, primarily with a people-driven approach.</p><p><strong>How it works:</strong> Process-building experts at Invisible broke the workflow down into repeatable, easily-followed steps.</p><ol><li><p>Invisible operators log on to Getro’s internal platform to find a daily batch of companies missing careers webpages.</p></li><li><p>Operators find the webpage where the company posts its open positions and enter it into Getro’s platform.</p></li><li><p>100% of tasks are QC’d and logged in a tracking system.</p></li></ol><p></p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Result: Leaner operations for Getro</span></strong></h3><p>Invisible provided business value for Getro in two ways: by freeing up internal resources and cutting costs on high-volume, repetitive work.</p><p></p><p></p><p>Here is how Jess Powers, Business Operations Manager at Getro, describes our relationship:</p><h4><strong><em><span style="color: rgb(112, 0, 224)">“At the beginning of our relationship, Invisible spent time with us to truly understand our business needs and the problems we were trying to solve. They were able to take our feedback to build custom automations using both technology and people - freeing up internal capacity on our team for other work and taking on repetitive work at a reasonable and controllable cost. </span></em></strong><br><br><strong><em><span style="color: rgb(112, 0, 224)">We love the daily documentation and service they provide - especially the bi-weekly calls with our account manager that keep us in the loop on work performance and quality!”</span></em></strong></h4>

Enriching 100,000+ data points yearly to ensure best-in-class data quality for Getro. 

Helping Getro Reach Cash-Flow Positivity

<h1><strong><span style="color: rgb(112, 0, 224)">Saving 10,000 Hours Through Seamless Interoperability</span></strong></h1><p></p><p>High volumes of unstructured and disparate caused friction when Nasdaq launched a new product. Through a strategic partnership, Invisible and Nasdaq streamlined data integration processes, significantly reducing customer onboarding times.</p><h2 style="text-align: start"></h2><h2 style="text-align: start"><strong>Onboarding times: <span style="color: rgb(112, 0, 224)">-63%</span></strong></h2><h2 style="text-align: start"><strong>Developer hours saved: <span style="color: rgb(112, 0, 224)">10,000+</span></strong></h2><p style="text-align: start"></p><p style="text-align: start"></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: Unstructured data</span></strong></h3><p>Nasdaq introduced a new product that came with a lengthy two-month onboarding cycle, primarily due to non-standardized data. This process consumed valuable engineering time and resulted in a subpar customer experience.</p><p></p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Solution: End-to-end interoperability</span></strong></h3><p>Invisible implemented a comprehensive integration solution, enabling seamless interoperability between diverse data platforms, and ensuring accuracy and reliability through stringent quality control measures.</p><p></p><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Result: Thousands of hours saved</span></strong></h3><p>With our partnership, Nasdaq reduced onboarding times by 63%, saving over 10,000+ hours of engineers' time previously spent on non-engineering activities. The client was able to compete with incumbents by offering superior proprietary data for their 400,000+ clients.</p>

Implementing an integration solution that saved Nasdaq thousands of developer hours and supported a product launch. 

Saving Nasdaq 10,000 Developer Hours

<h1><strong><span style="color: rgb(112, 0, 224)">Helping DoorDash Capture a Surge in Demand</span></strong></h1><p></p><p>When demand for food delivery doubled during the pandemic, Invisible enabled DoorDash to match supply with demand and capture market share.</p><p></p><h2><strong>Onboarding speed: <span style="color: rgb(112, 0, 224)">+233%</span></strong></h2><h2><strong>Datapoints structured monthly: <span style="color: rgb(112, 0, 224)">1.5 million</span></strong></h2><h2><strong>Onboarding cost reduction: <span style="color: rgb(112, 0, 224)">50%</span></strong><br></h2><p></p><h3><strong><span style="color: rgb(112, 0, 224)">Problem: A surge in demand complicated onboarding</span></strong></h3><p>On-demand delivery giant DoorDash was hit with a supply shock in March of 2020 as restaurant dining shut down due to the pandemic. Thousands of restaurants scrambled to be onboarded onto DoorDash, creating a backlog of menu digitization that their team simply couldn’t keep up with.</p><h3><br><strong><span style="color: rgb(112, 0, 224)">The Solution: A solution configured just for DoorDash</span></strong></h3><p>Invisible turned a drawn-out manual process into a bespoke 7-step solution to turn DoorDash’s restaurant onboarding process into a scalable, machine-augmented system.</p><h3><br><strong><span style="color: rgb(112, 0, 224)">The Impact: Accelerating onboarding by 233%</span></strong></h3><p>Invisible set benchmark standards in the first 10 days, and within 30 had built a team of 200 and a custom OCR tool to automate the extraction of information from menu photos. Within 90 days, our service had become so fundamental that we fully integrated with DoorDash’s internal tech systems. Now, streamlined Invisible processes structure 1.5M unique data points monthly, and have reduced onboarding costs by 50%.</p>

Accelerating onboarding speed for Doordash by over 200% to meet demand during the pandemic. 

Case Studies

Dive deeper into how we deliver value for our clients.

Technology

AI

Insurance

Healthcare

eCommerce

Technology

Financial Services

eCommerce

Want more? Speak to our team

Chat with our team to get expert insights into your unique challenges.

Invisible Technologies